We are Writtle Holdings Ltd, a company registered with Companies House in England and Wales under number 05226380 whose principal place of business is at 30 Park Street, London SE1 9EQ (“Writtle”/”we”/”us”/”our”). We provide the website at www.writtle.com (the “Website”) and the Services accessible from that Website (all as defined in the Writtle Terms of Use (“Terms of Use”).

By using our Website and/or our Services, you consent to us processing your personal information in accordance with this Privacy and Cookie Policy (the “Policy”).  This is the legal basis upon which we process your personal information as well as because it is necessary for the performance of our obligations under the Terms of Use.  You may withdraw such consent at any time by letting us know at confidential@writtle.com.  At that time, you may also want to remove any cookies which have been placed on any device used to access the Website or Services.  Your withdrawal of consent will not affect the lawfulness of any processing carried out by us prior to such withdrawal.

We want you to be aware at all times where and how your personal information is being used.  This is of paramount importance to us.

So, let’s describe what this Policy tells you.  It explains:

• what information we may collect about you;
• what we may do with the information;
• whether we share your information with anyone else;
• the types of cookies we use and how you can reject these cookies;
• where we store your information;
• how we keep your information secure; and
• your rights in relation to your information.

At Writtle we take your privacy seriously. We operate on the principle that your personal information belongs to you and only you can decide who you want to share it with and why. This is fundamental to the way we work and we’re committed to providing a secure environment for you.

WHEN DOES THIS POLICY APPLY?

This Policy and the Terms of Use apply to your use of the Website and Services.

HERE IS THE INFORMATION WE MAY COLLECT ABOUT YOU

Information you voluntarily provide

• If you contact us (by phone, email or through the Website), we may keep a record of that correspondence for five years in case we need to contact you in relation to the issue for which you contacted us, for operational performance improvement and/or nuisance caller management.  We will not use it for marketing purposes.
• If you report a problem with the Website or Services, we may keep that information for five years in case we need to contact you in relation to the issue you for which you contacted us, for operational performance improvement and/or nuisance caller management.  We will not use it for marketing purposes.

The information you give may include your name, address, telephone number and email address.

Information about you and your device

When you use the Website and/or Services, we do not collect or share any information or personal data about you or your device apart from collecting the personal data you have voluntarily provided.

THIS IS WHAT WE DO WITH THE INFORMATION WE COLLECT ABOUT YOU

We may use the information you provide to us to:

• enable us to provide the Services;
• ensure that content from our Website is presented in the most effective manner for you and for your device to achieve the most user-friendly navigation experience;
• provide you with marketing information about us and our services (you may opt out from receiving such information at any time);
• notify you about changes to the Website and/or Services;
• carry out our obligations arising out of the Terms of Use; and/or
• defend our servers against malicious attacks.

Where we propose using your personal information for any other uses we will ensure that we notify you first.  You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

OUR USE OF AGGREGATED AND ANONYMISED INFORMATION

We may share anonymised usage data which does not identify you specifically with third parties.  We may combine your data with those of other users of our Website and share this information in aggregated and anonymised form with third parties to help us improve the design and delivery of our software tools, increasing the effectiveness for all users.

THIS IS WHO WE SHARE YOUR INFORMATION WITH

We will only share your information with other organisations where we have your permission to do so in accordance with this Policy or where we believe it is necessary for a legitimate reason connected with the Website or our Services.

We work with Google to allow you to use certain of Google services such as the interactive Google map found on the “Contact” page on our Website.

In addition, we may disclose your personal information to third parties:

• if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request;
• to enforce or apply our Terms of Use and other agreements or to investigate potential breaches; and/or
• to protect the rights, property or safety of our Website or our users.

OUR USE OF COOKIES

Cookies are small pieces of data that are stored on your computer, mobile phone or other device.  We use the cookie “video-shown” to help improve your browsing experience. Google also use cookies to enable you to use the interactive Google map on our Website. You can learn more about the Google maps terms of service here.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, storing your preferences, and generally improving your experience of our Website.  Cookies make the interaction between you and our Website faster and easier.  We use cookies to distinguish you from other users of the Website and our Services.  This helps us to provide you with a good experience when you use the Website and also allows us to improve the Website and Services.  Cookies and other things like local storage also help us authenticate you to deliver personalised content to you.

Please refer to your device’s help material to learn what controls you can use to remove or block cookies.  Please remember that if you do this, it may affect your ability to use the Website and/or the Services.  As you use your device, you will encounter third parties that make use of cookies and similar technologies.  We are not responsible for those third parties or what they may place on your device or in your browser.

KEEPING INFORMATION SECURE

All information you provide to us is stored on servers owned and operated by us.

HERE ARE YOUR RIGHTS

We think it is important that you are able to control your personal information.

You have the right to ask us not to process your personal information for marketing purposes.  You can exercise your right to prevent such processing at any time by contacting us at confidential@writtle.com.

The law gives you the right to request a copy of the personal information we hold about you.  We first require you to prove your identity with 2 pieces of approved identification.  We will supply, correct or delete personal information about you on our files.  In addition, you may request rectification or erasure of personal information as well as the restriction of processing of your personal information. We will comply with your requests in accordance with the applicable law.

If you wish to complain about the processing of your personal information then please contact us first, but if we do not satisfactorily deal with your complaint, then you may contact the Information Commissioner.

If you want to stop using the Website and the Services, you may do so.  If you do, you may also want to remove any cookies that we have placed on any device used to access the Website and the Services.

THIRD PARTY PROPERTIES ACCESSED FROM THE WEBSITE EG OTHER WEBSITES

Our Website and Services may contain links to and from the online properties of third parties.  If you follow a link to any of these online properties, please note that these online properties have their own privacy policies which will govern use of any personal information that they process.  Please check these policies carefully before you click on any links and/or submit any personal information to these online properties.

CHANGE OF CONTROL

If the ownership of our business changes, we may transfer your information to the new owner so they can continue to operate the Website and provide the Services.  The new owner will be obliged to comply with this Policy.

CHANGES TO OUR POLICY

Any changes we may make to this Policy will be posted on this page.  Where it makes sense because the changes are material, we will notify you by e-mail or in another appropriate manner such as when you next interact with the Website.

CONTACTING US IS EASY AND WE WANT TO HEAR FROM YOU

We really do welcome any questions, comments and requests you may have regarding this Policy.  You can contact us by emailing us at confidential@writtle.com.